Martyr Merchants Terms and Conditions

This website is owned and operated by Martyr Merchants. These Terms set forth the terms and conditions under which you may use our website and services as offered by us This website offers visitors access to view and in some cases purchase our range of timber, including structural, joinery grade, sheet material, cladding and hardwood, alongside aggregates, cement, landscaping, fencing, fixings and sundries. By accessing or using the website, you approve that you have read, understood, and agree to be bound by these Terms.


Goods Description and Price

Whilst we endeavour to ensure that all descriptions and prices are accurate and up to date, errors may occur from time to time. If we discover an error in either the price or description of the good you have ordered, we will let you know as soon as is reasonably possible. We will then offer you the option of either reconfirming your order or of cancelling your order for an exchange or for a full refund.

The prices we charge for using our services/products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur.

The price of our products and services and delivery charges are inclusive of VAT unless VAT is shown on the web page as a separate element.


Placing an Order

When placing an order to buy an item, you agree that:

  • You are responsible for reading the full item listing before making a commitment to buy it:
  • You enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
  • In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.
  • Please ensure that you have provided us with the correct contact phone number and email address when placing your order
  • Please ensure that you have taken the time to carefully check your order, and understand the delivery times and charges before completing your order.


Return and Refund Policy

For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following:

  • Delivery costs for returns are to be paid by the customer.
  • Restocking charges may apply.


How to Pay

If you do not have a trade account with us, you can pay for services and products ordered through our website by debit or credit card. We accept Visa and Mastercard credit cards, and Maestro, debit cards. Payment for your order, including delivery charges, will be taken from your debit or credit card at the time you place your order. However, this is nor confirmation that your order has been accepted. If for any reason we are required to reject your order, or we are unable to supply with the products or services you have ordered, a credit payment of a full refund will be made to your payment card or a credit will be made to your account with us (as applicable).


Trade Accounts

You may apply for a trade account with us with credit terms agreed separate to this website terms and conditions policy.


Retention of the right to change offers

We may, without prior notice, change the services stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.


Warranties & responsibility for services and products

When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us.


Ownership of intellectual property, copyrights and log0

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, videos and all Intellectual Property Rights related thereto, are the exclusive property of Martyr Merchants. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.


Right to suspend or cancel the user account

We may permanently or temporarily terminate or suspend your access to the website without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment.



You agree to indemnify and hold Martyr Merchants harmless from any demands, loss, liability, claims or expenses (including solicitors’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.


Limitation of liability 

To the maximum extent permitted by applicable law, in no event shall Martyr Merchants, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, Martyr Merchants assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.


Right to change and modify Terms

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these pages periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.


Promotional emails and content

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don’t want to receive such promotional materials or notices – please just notify us at any time.


Preference of law and dispute resolution

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of the United Kingdom, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in the United Kingdom.The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.


Customer support details & contact info

You many contact Martyr Merchants via email or via phone on 01305 848540 or visits us at Martyr Merchants, Kitchen Gardens Workshop, Athelhampton, Dorchester, Dorset, DT2 7LG

Martyr Merchants © 2022. All Rights Reserved | Company number 10826233 | Registered in England & Wales | Registered office address: Spirare Limited Mey House, Bridport Road, Poundbury, Dorset, United Kingdom, DT1 3QY | Website Design Dorset - Good Design Works